Frequently Asked Questions
Here are some common questions about Gifts from Mickey. In the event you do not see an answer to your question please send us a message via our contact page.
When will my box arrive?
For a subscription box: If you ordered before the 19th at 5:00 PM EST, your box will be shipped between the 22nd and 27th of the month. If you placed your order AFTER the 19th at 5:00PM EST, your box will ship next month between the 22nd and 27th.
For one time orders: Your box will ship approximately 7 to 10 business days (Monday through Friday, not including holidays) after your order date. This is to allow us time to shop for your box.
************** International Customers ***************
Shipments occasionally do include food so if there are any restrictions on receiving these items, please indicate that you do not want food items on your order notes.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Do you ship internationally?
We are not liable (and no refund will be issued) if an order is placed and these issues arise.
***FOR INTERNATIONAL CUSTOMERS: Please be aware we can only ship items that have an expiration date of at least 6 months from the ship date.
When will I be billed?
You are billed immediately when you make your first purchase, regardless of when you signed up. Recurring payments will be billed on the 20th of the month.
When do I need to place my order by?
The cut off to receive your box this month is the 19th at 5:00PM EST. If you order after the 19th at 5:00PM EST, your box will ship next month between the 22nd and 27th.
Are you affiliated with Disney or any Disney affiliates?
We are not affiliated with Disney, but what we love is the Disney Experience and we want to share it with others each and every month. We are in essence, Disney World junkies! Our monthly boxes are filled with snacks and souvenirs that we personally purchase at the parks and resorts, then ship to you!
If I purchase a box that is $35.99 will I receive items worth $35.99?
We would absolutely love to ship out $36+ worth of merchandise on a $35.99 box. However if you factor in our time and costs which include driving (time and gas), time walking and transporting between Disney locations (gift shops, stores, parks, and resorts), extra packaging and handling time & costs, and that we pay full retail price for all Disney parks merchandise, you’ll see it’s not possible. In addition the only way to get these products is at Disney, which means many people have to fly to Walt Disney World and everyone pays admission.
About 45% of the cost goes to the above fees, so you will typically receive about a minimum of 55% in merchandise (including tax). However, most months you will receive a higher value. It all depends on what we can purchase that month.
Our boxes are about receiving authentic Disney Parks items direct from Disney World, shipped straight to your door. This means we can’t match big box retailer prices.
What items are included?
The items in our boxes only come directly from Disney World Resorts which gives us a HUGE selection to choose from. This includes stores within each theme park, each resort, as well as some items within Disney Springs (pertaining to Disney only items) Our snack items include only items that will maintain their freshness during shipping. As much as we’d like to ship you mini doughnuts from Typhoon Lagoon, it probably won’t happen due to sanitary reasons.
For our souvenirs, we’ll send you toys, kitchenware like plates and cups, home decor, collectibles, pins, etc. The bigger the package, the higher priced items we can ship you.
How do you ship food items?
We only ship items that will make it to you fresh. You won’t receive any mickey ice cream bars or dole whips (as much as we’d love to send some your way). All of our items will remain fresh long after you receive them.
For items that will melt, such as chocolates, we have a special packaging process (requires next day or second day shipping and additional packaging fees) that will ensure you receive it in the same condition as we bought it. No matter the weather conditions or time of year, if you want us to ship you chocolate we want to make certain that you’re getting fresh chocolate! Please contact us directly in order for us to help you.
Can I choose what’s included?
We believe in options we here at Gifts from Mickey want everyone to be excited and happy to receive their boxes so we do have many various options. For example, we have you pick between boy and girl, adult or child, etc. We also have a housewares page, coffee and mug of the month in addition to many other boxes that keep the excitement going month after month. In addition to this we have a wonderful personal shopping program that we create for you based on budget and product desires.
We also offer a personal shopping option and we can create a box specifically for you. You can pick specific items, or even just a theme. You can see more information about custom personal shopping boxes here.
Can I upgrade or change packages?
Absolutely. Once you’re a member, you have a member portal you can log into. Once there, you have the option to cancel, upgrade or downgrade your membership.
Can I specify a specific allergy?
We at Gifts from Mickey take food allergies VERY seriously, with a very large family we understand that everyone is different and have very different allergies and allergic reactions. With so many various food allergies, we do not have packages to cater to these various dietary restrictions. However, may I suggest the personal shopping option, it is a great chance to let us know what you like, dislike and need us to veer away from when shopping for you. My husband and I come from a food background so we will let you know what we can and cannot do for the safety of you or your family members.
Can I send one as a gift?
Your friends and family are lucky to have someone special just like you!!
There are three options for gift giving:
- If you want to give someone our monthly subscription box service, you can sign up and pay either monthly. During the purchase, you will be asked for the shipping name and address. You simply fill in the receivers’ information, and off it goes!
- Or you can buy a box once without subscribing to our monthly option.
- In addition to this you can also opt for us to do a personal shopping box for your Prince or Princess!
How do I cancel?
We hope you don’t but if you do our packages can be canceled at any time (although we don’t think you’ll want to once you sign up). You can manage your subscription under your account page.